Learning Credits Terms
How Learning Credits work, what they are not, and what happens to unused balances.
Version 1.0 · In effect from 15 October 2026 · Permanent link to this version
1. What Credits are
1.1 Learning Credits ("Credits") are a closed-loop internal accounting unit representing a prepaid entitlement to use Platform services — booking Sessions, assessments, AI-Tutor sessions and similar. A Credit is a record in our systems of what you are entitled to draw down from Lemma, and nothing more.
1.2 Credits are not money, not a deposit, not electronic money (Directive 2009/110/EC, EMD2), and not a payment service (Directive (EU) 2015/2366, PSD2). They are not a security, financial instrument or investment, and not a crypto-asset (Regulation (EU) 2023/1114, MiCA).
1.3 SkillSwap Ltd, trading as Lemma, is not a bank, a payment institution or an electronic money institution. It is not authorised or supervised as any of those by the Central Bank of Cyprus, and Credits are not a claim on it or on any deposit guarantee or investor compensation scheme.
1.4 Credits work only within Lemma, for Lemma services. They cannot be cashed out, withdrawn or transferred, and we make no payouts of any kind. This closed-loop, limited-purpose design keeps Credits outside e-money and payment services regulation, consistent with the limited-network exclusion in PSD2 Art. 3(k).
1.5 Credits bear no interest.
2. How Credits arise, and when they expire
2.1 Credits reach your balance in batches. Each batch has a type and an expiry date, both shown in your wallet:
| Type | How it arises | Expires |
|---|---|---|
| Purchased | Bought with money through Stripe, including any bonus Credits included in the pack | 18 months after purchase |
| Earned | Credited to you for teaching a completed Session (Terms of Service, clause 5A) | 180 days after you earn them |
| Plan grant | Included in your plan each month: Free 200, Pro 600, Ultra 2,000 | 30 days after the grant on Free, 60 days on Pro, 90 days on Ultra |
| Welcome bonus | Given when you join | 60 days after you receive it |
| Engagement bonus | Given for milestones or referrals, at our discretion | 30 days after you receive it |
2.2 When a batch expires, its unused Credits are removed from your balance and the removal is recorded in your wallet history. Ultra rollover: when an Ultra plan grant expires, its unused Credits move to a new plan-grant batch with a further 90 days, as long as your unexpired plan-grant Credits stay at or below 3,000; anything above that expires. We send you a reminder by email at least 30 days before purchased or earned Credits expire.
3. What Credits can be used for, and spend order
3.1 Credits may be used only for Platform services: Sessions, assessments, AI-Tutor sessions and any other feature we price in Credits. Current prices are shown in the app and in the Terms of Service, clause 5A.
3.2 When you pay with Credits, we draw them down in this order: welcome and engagement bonuses first, then plan grants, then earned Credits, then purchased Credits. Within each type, the batch that expires soonest is used first. This uses the Credits most likely to expire before touching Credits you paid for.
4. Non-redeemability and non-transferability
4.1 Credits are not redeemable for cash. You cannot ask us to pay you money for unspent Credits, except for the refunds of purchased Credits in clauses 7 and 8 and in the Refund & Cancellation Policy.
4.2 No Credit of any kind is transferable between Users. You cannot gift, sell, trade or assign Credits, and we operate no mechanism for doing so. Routing Credits to another person outside the Platform's own mechanisms (for example by sharing account access) breaches the Terms of Service.
4.3 Credits earned by teaching are not money and are not paid out. Teaching on Lemma earns the right to use Lemma, not income.
4.4 These restrictions keep Credits within a limited-network, closed-loop position outside e-money regulation. Any future feature letting Credits move between Users or convert to cash requires a fresh regulatory assessment before launch.
5. Prices
5.1 Credits are sold in packs at the prices shown at purchase. The smallest pack currently costs €4.99 for 550 Credits (500 plus 50 bonus). We may change prices prospectively; clause 10 governs how.
5.2 VAT. The Company is not registered for VAT and does not charge VAT on Credits. If that changes, we will give notice under the Terms of Service, clause 6.5.
6. Errors, reversals and the ledger
6.1 Every change to a Credit balance — purchase, grant, spend, hold, refund, earning, expiry, correction — is recorded in an append-only ledger. We do not edit or delete a historical entry; a correction is a new, clearly labelled entry, so the full history stays visible.
6.2 If you believe your balance is wrong, tell us at support@getlemma.io. We investigate against the ledger, report what we find, and correct any genuine error by an adjusting entry.
6.3 Where an error caused Credits to be wrongly granted or spent (a duplicate charge, a double credit, a technical fault), we reverse the erroneous entries. Where reversal would leave you short of a Session you already attended in good faith, we do not claw that back.
7. Refunds of purchased Credits
7.1 Within 14 days. If you withdraw from a Credit purchase within 14 days, we refund the price of the Credits from that purchase you have not used (Refund & Cancellation Policy).
7.2 How a refund is calculated. Bonus Credits in a pack are part of what you bought, so a refund is proportional: the price you paid, multiplied by the unused Credits from that purchase, divided by all the Credits the pack contained.
7.3 Refunds go to the payment method you used, within 14 days of your request.
8. Account closure or termination
8.1 By you. If you close your account, we refund unused purchased Credits on request, calculated as in clause 7.2, provided they have not expired. Earned Credits, plan grants and bonuses end with the account.
8.2 By us, for cause. Where we terminate for serious breach (Terms of Service, clause 13.3), unused purchased Credits are still refunded under clause 8.1, except in proven fraud on your part, where we may withhold them only to the extent of the loss caused.
8.3 By us, for convenience. If we discontinue the Platform or a Credit-priced feature, or terminate other than for your serious breach, unused purchased Credits are refunded in full under clause 7.2.
9. Anti-abuse
9.1 Credit farming — creating or using accounts to generate Credits through activity that is not genuine teaching or learning (fake bookings, self-dealing between accounts you control) — is prohibited.
9.2 Collusive session-swapping — coordinating with another User to run Sessions that are not real instruction, to manufacture Credit balances or fabricate Evidence Events feeding the SCI — is prohibited and treated as SCI manipulation under the Terms of Service, clause 11.2.1.
9.3 Confirmed abuse grounds reversal of the Credits obtained (clause 6.3) and account restriction under Terms of Service, clause 12, subject to the human-review guarantees in Terms of Service, clause 12.4.
10. Changes to these Terms and to Credit pricing
10.1 We may update these Terms — for example to reflect new features or new law. For a material change adverse to you, we give at least 30 days' notice by email and in-app (Terms of Service, clause 18).
10.2 We may change the price of Credit packs prospectively, never for Credits already purchased: a Credit you paid for keeps the value and terms it had when bought.
10.3 If you do not accept a material change, you may close your account under clause 8.1, without penalty, before it takes effect.